Terms and Conditions

Booking Terms & Conditions

  • The BALLERZ Website/Mobile Application ("Online Platform") is an internet-based platform for sports venue booking and renting owned and operated by BALLERZ Portal, with its registered office at OFFICE #405, PROPERTY OF DUBAI BUILDING COOPERATIVE SOCIETY, DEIRA, ALGARHOUD. Through the Online Platform, BALLERZ shall provide you ("User") information on pricing, availability and reservations for playgrounds/courts across different cities of the United Arab Emirates ("Service").
  • This User Agreement ("Agreement") sets out the terms and conditions on which BALLERZ shall provide the Services to the User through the Online Platform.
  • Use of the Online Platform is offered to the User conditioned on acceptance without modification of all the terms and conditions contained in this Agreement, as may be posted on the Online Platform from time to time. For the removal of doubts, it is clarified that the use of the online platforms by the User constitutes acknowledgement and acceptance by the User of this Agreement. If the User does not agree with any part of such terms and conditions, the User must not use the Online Platform.
  • Additionally, the Sports Venue provider (“Service provider”) may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each sports venue. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal. In the event that any of the terms, conditions and notices contained in this Agreement conflict with the additional/other terms and guidelines specified by the Service Provider, then the last terms/guidelines shall prevail.
  • BALLERZ is permitted to take and use photos and videos taken during the bookings for promotions, by itself or its affiliated bodies.
  • Every user and teammates are expected to maintain the cleanliness of the sports venue that has been allotted to him as per the booking made. Users are required to leave the sport venues in a clean and tidy state. Spitting and smoking anywhere on the sports venue or immediate surrounding area is strictly prohibited. Any user or his teammates found in violation of these rules, are at risk of forfeiture of the time slot allotted to them and upon the discretion of management additional charge may be levied by service provider. The member under whose name the slot has been booked, may also be blacklisted from all BALLERZ’s database.
  • BALLERZ shall not be responsible for the injuries/casualties of any user or team members that take place at the booked sports venue, as the case may be.
  • Management/staff/employees of BALLERZ or Service Provider shall not be responsible for any loss of a member's personal belongings.
  • BALLERZ or Service Provider has the right to cancel the customer bookings at any time; full refund will be provided in case the cancellations are done by BALLERZ or Service Provider.
  • Management/staff/employees of BALLERZ or Service Provider shall not be held responsible for any conflict among the players.
  • BALLERZ does not undertake any responsibility for any kind of misbehaviour/unpleasant /unsportsmanlike like conduct by players on the field. However, any user or his teammates found in violation of these rules, are at risk of forfeiture of the time slot allotted to them and upon the discretion of management, the user under whose name the slot has been booked, may also be blacklisted from BALLERZ's database.
  • Users are advised to report 15 minutes prior to their match at the venue and strictly adhere to their respective slot timing as per booking details. Any delay or extra usage of field/court may attract additional fees.
  • In case of ground/turf/court not in payable condition (Due to unavoidable circumstances) before the booking timing, Service provider and BALLERZ team will try to provide some other time slot/venue or complete refund (after deducting payment gateway charges) will be arranged as per user’s preference.
  • BALLERZ advises all members to play a fair game.
  • The user has to provide all the right and true information that has been requested. In the event that the user has given wrong information, the booking may be cancelled.

User Commitments

Information that is submitted or sent to BALLERZ must be honest and correct. This applies, for example, to your name.

By using the Online Platform and their services you agree to abide by all laws and to respect all third parties and their rights, as well as these Terms and Conditions.

In order to best enjoy BALLERZ and to maintain a comfortable and safe environment, you pledge to:

  • Act in a correct manner towards BALLERZ and other users of the Online Platform.
  • All information in the form of data or files that you provide should be decent and exclusively about you or another person who has granted you permission for usage.
  • Only use your credentials to gain access to the Online Platform for yourself.
  • You may not disclose, divulge or make your user information available to third parties

Copyright & Trademark Information

All content on the site is: Copyright 2022 by BALLERZ and/or their partners. All rights reserved. You may not in any way publish, distribute or reproduce the material, trademarks, images, or other intellectual property rights or third-party proprietary information in any form, commercial or private, without first obtaining permission from the owners of the work or the rights holders.

Reservations & Liability Waiver

Under no circumstances is BALLERZ be liable for direct or indirect injuries suffered by you as a user, where you have contributed to the injury.

To the extent deemed possible under applicable law BALLERZ waives all commitments, guarantees, terms or other conditions (including but not limited to guarantees concerning quality or suitability, either expressed or implied) related to the Online Platform.

Service Charge

All prices on the Online Platform will be based on what is provided by the Service Provider. BALLERZ will only add a service charge if the User decides to make the payment using a credit card via Online Platform.

Cancellations

The cancellation policy of a reservation is set by the respective Facility Owner. BALLERZ will not be responsible for the cancellation policy set by the Facility Owner. Changes in Terms of Use

BALLERZ reserves the right to change the terms of service without notice. Applicable Law

These terms and conditions as well as disputes arising from the use of the Online Platform shall be regulated and interpreted according to UAE’s law. Any disputes will be resolved by the UAE’s general courts.

Prices

All prices are that are listed are including VAT.

Card Information

Your card information is safely managed by a professional payment gateway platform (PAYTABS). All transactions that go through PAYTABS are encrypted with the highest level of security and BALLERZ never sees the customer's card information.

Disclaimer

BALLERZ is only a facilitator between the user and service providers, and has no control over the pricing and the availability of the services. BALLERZ will not be responsible for losses of any kind resulting from your transaction on this site. The liability for use of a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user. All information collected by us shall be governed as per our Privacy Policy.

BALLERZ or Service provider reserves the right to alter any or all fees from time to time, without notice. The User will be liable to pay all applicable charges and taxes for availing the services.